Your questions, answered simply

Yes. Bison comes to you — I sit down with you at your own kitchen table, in your own home, so you can learn on your own devices in a place where you feel comfortable. There's nothing to pack up and nowhere to drive.

We start with a relaxed conversation about what's on your mind — the things that feel confusing or worrying. Then we work through them together, one step at a time, at your pace. You're always in charge; I just show you how.

Not a thing. Just have your device nearby and any questions you've been meaning to ask. If there's something specific — a new phone, a confusing email — have it handy, but please don't worry about getting anything “ready.”

Sessions run from one hour up to about two and a half hours, depending on the plan you choose. We never rush — if you need a moment, we take it.

Bison serves Edina, Eden Prairie, Richfield, and Bloomington in the Twin Cities. If you're just outside that area, get in touch and we'll see what's possible.

Never. Bison never keeps your passwords or logs in as you when you're not there. You stay in control of your own accounts at all times — that's a promise, not just a policy.

Yes. I'm fully insured and background-checked, and I'll show you photo ID at the door every time. You don't have to take my word for it — trust should always be something you can check for yourself.

Absolutely. You're welcome to have a son, daughter, or friend sit in — many people find it reassuring. It's your home and entirely your call.

Everyday technology: setting up a new phone or tablet, email, photos, video calls with family, staying safe from scams, and simply feeling more confident with the devices you already own. No question is too small.

There's no such thing here. The questions that feel “too small” are often the ones that matter most in daily life — and answering them patiently is exactly what I do. You'll never feel rushed or judged.

You can — but a video can't see your screen, answer your follow-up question, or notice when something looks like a scam. Sitting beside you, I can explain things in plain language and make sure it truly clicks.

Searching can help, but it can also lead you to the wrong “help” — fake support numbers and scam pages are common. Part of what I do is show you how to tell what's safe, so you can search with confidence.

There are three simple plans to suit different needs, and the first 15-minute call is always free. You can see the current options on the Services page — no surprises and no pressure.

The easiest way is a free, no-obligation 15-minute call. We'll talk about what you need and find a time that suits you. You can reach out through the Contact page or simply give me a call.

Life happens, so rescheduling is always free — moving your session to another time is the easiest option, right up to the day itself. Cancelling by the day before is free too. On the day of your session, a 50% fee applies, since I’ve set the time aside and planned my route around your visit. And if you’re unwell or something urgent comes up, just call or text me — I’ll always be reasonable. The free 15-minute Discovery Call can be cancelled or moved any time.

That's welcome any time. Many people like knowing there's always the same trusted person to call when something new comes up — so you're never left on your own.